- CUSTOMER SEGMENT
- Consumer Services
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- Excess Workers’ Compensation
Kindly find this letter as intent to relay the excellent service I received from ProSight due to your Sales Executive, Phil. I would like to compliment your firm in having a very professional employee that is persistent, self-driven and insurance educated to be able to assist in the purchase of my policy that I put for bid with various companies. Phil’s excellence in service won the bid.
I wanted to send a note of thanks to Phil who has helped to prioritize and rush my claim. I appreciate his quick response and due diligence for the file. He’s been helpful and extremely responsive. I really appreciate all his help and support, and wanted to make sure this was recognized.
The representative was friendly, knowledgeable, and spent time with me. I didn’t feel hurried. When she needed to research a problem and get information from another department, she said she would call me back. I was pleasantly surprised when she called me with an answer 10 minutes later.
I must say it was a pleasure dealing with Stephanie, who answered the phone and directed me to A.J. in claims, and they both were a great help solving my problem. For a change it was a great experience dealing with an insurance company.
As the world’s fastest motorsport, with events spanning the country from grassroots to professional levels, we often face unique challenges that don’t have easy answers. Safehold and ProSight are nimble and responsive to our needs. They’re comfortable and knowledgeable in our world. They take the time to understand our business and operations. They’ve worked together with us to develop insurance and risk management solutions that help us to move forward and succeed.
The customer service representative, Casey, was absolutely fantastic. She was extremely personable and knowledgeable. I was hesitant to commit to a policy, however based on my conversation with Casey, she answered any question with true concern. I completed payment while she remained on the line to make sure it went through. I will personally recommend other DJs to get policies with ProSight based on Casey… Kudos!
Quick response to my inquiry, Stephanie called me right after I sent an email on the website. She identified what was wrong, corrected it and I now have all I needed. Stephanie was super kind, approachable, knowledgeable and easy to talk to. She also followed up to make sure everything was ok. She did a wonderful job and I’m very grateful for her and your great service. I am planning to stay with you as a new customer.